RNS Policies & Terms
Privacy Policy
**Effective Date:** NOVEMBER 2021 UPDATED AUGUST 2025
At Real Neal Sports, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.realnealsports.com, engage with our services, or communicate with us.
By using our website and services, you consent to the practices outlined in this policy.
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1. Information We Collect
We may collect the following types of information:
a. Personal Information
Full name
Email address
Phone number
Date of birth
Health or fitness goals
Emergency contact details
Payment information (from parent/guardian)
b. Information for Children (Ages 7 and Up)
If a child under the age of 13 enrolls in our services, we collect only the minimum necessary information, such as:
First and last name
Age or date of birth
Health information relevant to training (e.g., physical limitations, allergies)
Emergency contacts (parent/guardian)
This information is collected only with verifiable parental or guardian consent.
c. Non-Personal Information
Browser type and version
IP address
Pages visited
Device type
Cookies (for site performance, not tracking children)
2. How We Use Your Information
We use your (and your child's) information to:
Provide personal training services tailored to the client’s age and ability
Communicate with parents or guardians
Process bookings and payments
Improve service offerings and customer experience
Send updates, newsletters, or policy changes (parents/guardians may opt out)
Comply with legal requirements
3. Child Privacy and Parental Consent
We comply with the Children’s Online Privacy Protection Act (COPPA) and other applicable privacy laws. If we collect personal information from children under 13, we do so only with the verified consent of a parent or legal guardian.
We do not:
Allow children to create accounts on their own
Collect more information than is necessary to provide services
Use children’s data for marketing or third-party advertising
Share children's personal information without parent/guardian consent
Parents or legal guardians can:
Review the child’s personal information
Request deletion of their child’s information
Withdraw consent at any time
To exercise these rights, please contact us at info@realnealsports.com.
4. Sharing Your Information
We do not sell or rent any personal data. We may share information only in the following cases:
With third-party service providers (e.g., scheduling software, payment processors)
With medical professionals in emergencies (as authorized)
If legally required (e.g., court order or government request)
With parental/guardian consent
5. Data Security
We take appropriate measures to secure all user data, including children’s personal information, using encryption, secure storage, and access restrictions. However, no system is 100% secure, so we cannot guarantee absolute protection.
6. Your Rights and Choices
You have the right to:
Access or request a copy of your (or your child’s) personal information
Correct or update your information
Request deletion of your or your child’s data
Opt-out of marketing communications
To make a request, please email us at info@realnealsports.com or contact us through the form below.
7. Cookies and Tracking
We may use cookies to help the site function (e.g., remembering preferences or login sessions). We do not use cookies to track behavior of users under the age of 13.
8. Third-Party Links
Our site may link to third-party websites. These are not governed by our Privacy Policy, and we are not responsible for their content or practices. We recommend reviewing their privacy terms separately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the new effective date. Parents/guardians will be notified of material changes affecting children’s data.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Real Neal Sports
Email: info@realnealsports.com
Website: https://www.realnealsports.com---
TERMS & CONDITIONS:
Effective Date: NOVEMBER 2021 UPDATED AUGUST 2025
Welcome to Real Neal Sports. By accessing or using our website, booking sessions, or participating in our services, you agree to the following Terms and Conditions. If you are enrolling a minor, you confirm that you are their parent or legal guardian and accept these terms on their behalf.
1. Services Offered
We provide personal fitness training to individuals aged 7 and older. Services may include one-on-one training, group sessions, in-person programs, and virtual offerings.
2. Eligibility
Clients under the age of 18 must have a parent or legal guardian complete registration, consent forms, and payments. Children under age 13 must have verifiable parental consent before we collect any personal data.
3. Bookings, Payments, and Cancellations
All sessions must be paid in advance.
You may cancel or reschedule sessions with at least 24 hours' notice.
No-shows or cancellations made less than 24 hours before the scheduled session may result in forfeiture of the session fee.
Refunds are provided at our discretion and are not guaranteed for missed or unused sessions.
4. Health Disclaimer
By using our services, you affirm that you or your child are in good health and physically able to participate in fitness activities. It is your responsibility to consult a doctor before starting any fitness program.
You agree that participation is voluntary and that Real Neal Sports LLC is not liable for any injuries or health conditions resulting from use of our services.
5. Parent/Guardian Responsibility
If you are enrolling a minor, you agree to:
Be present or available during training sessions (if required by law or for safety).
Communicate any relevant medical or behavioral concerns.
Ensure the child’s understanding of expected behavior and safety.
6. Conduct and Code of Behavior
We expect respectful and responsible conduct from all clients, including minors. We reserve the right to refuse service or remove a participant for disruptive or unsafe behavior, without refund.
7. Intellectual Property
All content on our website and in our training programs—including videos, documents, logos, and graphics—is the property of Real Neal Sports LLC. You may not copy, distribute, or use our content without written permission.
8. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy.
If you are a California resident (CCPA), you have the right to:
Know what data we collect and why
Request a copy or deletion of your personal data
Opt out of data selling (we do not sell your data)
If you are located in the EU or UK (GDPR), you have the right to:
Access, correct, or delete your data
Restrict or object to certain data processing
Data portability
Withdraw consent at any time
File a complaint with your local data authority
We only collect personal data from children under 13 with verifiable parental consent, in compliance with COPPA and GDPR.
9. Limitation of Liability
To the maximum extent allowed by law, Real Neal Sports LLC is not liable for any injuries, losses, or damages resulting from participation in training or use of our services.
10. Changes to Terms
We may update these Terms and Conditions at any time. Updates will be posted on our website and take effect immediately. Continued use of our services after any changes means you accept the updated terms.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact:
Real Neal Sports LLC
Email: info@realnealsports.com
Website: https://www.realnealsports.com